Are You Struggling with ITIL?

According to Forrester, many organizations which adopt ITIL "stick with the common/core processes, never moving from these reactive processes to the more value-adding proactive processes." Are you in one of those organizations?

Forrester also states, that "many organizations say that they 'do' ITIL v3 when all they 'do' is a subset of the ITIL v2 processes and have bought Service Catalog technology and/or sent staff on an ITIL v3 course." Sounds familiar?

Adopting ITIL is more like a continuous improvement, rather than a project that has an end. If you take this mindset, than you avoid a lot of issues. Hopefully, your organization will not "run out of steam." Sure, you need to have projects to handle certain aspects of it, but keep in mind that there will always be a next project you should undertake. Just like hardware replacement projects, which you have to do regularly to keep your business running effectively.

In one of my previous articles, I advocated a simple approach to ITSM. It is very much about ITIL adoption. However, that does not mean you should stop at implementing the core processes only. That's a good start, but you need to keep going. Only then you will see the true benefits of creating a professional Service Management organization.

The Forrester facts I have quoted come from Forrester's Stephen Mann's blog. Check out his full article about getting started with ITIL.


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